Privacy Policy

1. Introduction

Quorva ("we", "us", "our") is committed to protecting the privacy of individuals whose personal data we process. This policy explains how we collect, use, store, and protect personal information in connection with our consulting services and website at quorvev.live. This policy applies to clients, prospective clients, and visitors to our website. For questions regarding data privacy, please contact us at [email protected].

2. Data We Collect

We may collect the following types of personal data:

• Contact information — name, email address, phone number, submitted through our contact form or provided directly
• Communication records — content of messages, emails, or meeting notes exchanged during client engagements
• Business information — company name, role, industry, and relevant business details provided in the context of a consulting engagement
• Website usage data — IP address, browser type, pages visited, and time spent on site, collected via cookies and analytics tools

Data is retained for as long as necessary to fulfil the purposes described below, or as required by applicable Vietnamese law. Client engagement records are typically retained for five years after engagement completion. Contact enquiries not leading to an engagement are retained for twelve months.

3. How We Use Your Data

We use personal data to:

• Respond to enquiries and manage consulting engagements
• Deliver contracted consulting services and maintain associated records
• Comply with legal, regulatory, and professional obligations
• Improve our website and understand how visitors use it (analytics)
• Send relevant service information to existing clients where appropriate (with the ability to opt out at any time)

The legal basis for processing is: performance of a contract (for active clients), consent (for enquiries and marketing communications), and legitimate interest (for website analytics and security).

4. Data Protection Measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include access controls, encrypted transmission of data, and restricted access to client files. Our team operates under formal confidentiality obligations. In the event of a data breach affecting your rights and freedoms, we will notify you and the relevant authority as required by law.

5. Data Sharing

We do not sell personal data. We may share data with third-party service providers who assist with IT infrastructure, analytics, or communication tools — subject to appropriate data processing agreements. We may also disclose information where required by Vietnamese law or by an order of a competent court or regulatory authority.

6. Cookies

Our website uses cookies to understand visitor behaviour and improve user experience. Essential cookies are required for site functionality and cannot be disabled. Optional analytics and preference cookies are used only with your consent. Full details are provided in our Cookie Policy.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data (subject to legal retention obligations)
• Object to or restrict certain processing activities
• Withdraw consent at any time, where processing is based on consent
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days. You may also raise concerns with the Ministry of Information and Communications of Vietnam or relevant competent authority.

8. Children's Privacy

Our services are directed at business professionals and organisations. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.